Privacy Policy

Last updated: 14 March 2026

Who We Are

Capel Coastal Villas Pty Ltd (ACN 673 228 683) ("CCV", "we", "us", "our") operates the website landlords.capelcoastalvillas.com.au. We are committed to protecting the privacy of individuals who interact with us.

Information We Collect

When you submit an enquiry through our website, we collect the following personal information:

• Full name
• Phone number
• Email address
• Property address
• Property type and bedroom count
• Preferred contact time
• How you found us

We also collect anonymous usage data through Google Analytics (GA4) and Microsoft Clarity, including pages visited, time on site, scroll depth, and general device/browser information. This data does not identify you personally.

How We Use Your Information

We use the personal information you provide solely to:

• Contact you about your property enquiry
• Provide a guaranteed rent assessment for your property
• Communicate with you about our services

How We Store Your Information

Your information is stored securely in our CRM system and lead management tools (including Google Sheets and Netlify Forms). Access is restricted to authorised CCV personnel only.

Sharing Your Information

We do not sell, rent, trade, or otherwise share your personal information with any third party. Your details are used exclusively by Capel Coastal Villas Pty Ltd.

Data Retention

We retain your personal information for the duration of any business relationship and for a reasonable period afterwards for record-keeping purposes. You may request deletion of your data at any time.

Your Rights

Under the Australian Privacy Principles (APPs) established by the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Withdraw consent for us to contact you

To exercise any of these rights, contact us at hello@capelcoastalvillas.com.au.

Cookies and Tracking

Our website uses cookies and similar technologies for analytics purposes. Google Analytics (GA4) and Microsoft Clarity collect anonymous usage data to help us understand how visitors interact with our site. You can control cookie settings through your browser preferences.

Google Places Autocomplete

Our property address field uses Google Places Autocomplete. When you type an address, your input is sent to Google's servers to provide address suggestions. This is governed by Google's Privacy Policy.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Capel Coastal Villas Pty Ltd
Email: hello@capelcoastalvillas.com.au
Phone: 0406 644 664<